Негативный отзыв о магазине Техносила (20-01-2015)

Аватар пользователя pashkevichs@mail.ru
pashkevichs@mail.ru
Негативный
Пользовательские оценки магазину
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возврат товара

Являлся постоянным покупателем техно-силы много лет. Все что в доме есть - все из этого магазина вплоть до сковородок. В связи с последним инцидентом в Техно-силу больше не зайду ни при какой надобности. Была бонусная карта, которую я с удовольствием порезал и выбросил. Отвратительный сервис!!!
На одного покупателя у вас стало меньше. Поздравляю! Лучше все буду покупать у конкурентов, чем у вас.
Перед новым годом купил в Техно-сила ( г. Подольск, ул. Свердлова, дом 26) масленый радиатор. По мощности он мне не подошел поэтому решил вернуть. Позвонил в кол-центр уточнить, оператор ответил что да, можете в течении двух недель вернуть. Пришел в магазин возвращать - ответили нет, можем только обменять на аналогичный, деньги не отдадим, а в кол-центре сидят неграмотные, которые ничего не знают (!!!). Позвонил еще раз в кол-центр, со второго раза, переключая на других специалистов, выяснилось что нельзя вернуть, т.к. это тех.сложный товар и не подлежит возврату или обмену.
На претензию, директор магазина письменно ответил то же самое - тех.сложный товар.
Господа, так если это тех. сложный товар, то почему вы сразу не предупреждаете об этом???? Я бы этим и заниматься бы не стал если бы мне сразу толком объяснили. А так мне пришлось протаскать на себе радиатор по маршруту магазин-дом-магазин-дом !!!!!!

Сергей
20.01.201517:31

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